028 4062 9768 | shop@katriona.com

Returns & Refunds

Returning Goods
You can return purchased items within 14 days of receiving the goods. Please note that online purchases can only be returned by post using the returns label provided. Items should be returned together with your dispatch note and must be unused, in perfect condition and with their original tags and packaging.  Returned Goods must be received by Katriona Ltd within 14 days of you receiving them.

Delivery
UK STANDARD delivery is £5.00 on all orders and takes 3-5 days. UK EXPRESS delivery is charged at £10.00 and takes 1-2 days. Orders placed Monday to Thursday before 1pm will be delivered the next day. Any orders placed after 1pm will be delivered within 2 working days. Orders placed on a UK public holiday are not available for next day delivery.

Payment
We accept payment from the following: Visa Credit; Visa Debit; MasterCard and Maestro. Your card must be registered to a UK, or Republic Of Ireland billing address to pass our security checks.

Payment shall be taken on the day your order is placed with us and this will be confirmed to you by e-mail when we e-mail you to confirm your order.

We use PayPal, a payment service provider, to process any credit/debit transactions you may make on our behalf. When you place an order, you will receive an e-mail confirming your payment transaction details. You are responsible for ensuring the e-mail address and other contact details you provide to us are correct.

We will not be responsible if you do not receive the Dispatch Note, email or other confirmation from us because the details you have supplied are incorrect or in the event of communication failure beyond our control.

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- free delivery on all purchases during November - Dismiss