028 4062 9768 | shop@katriona.com

Katriona Ltd Privacy Policy

PROTECTING YOUR PRIVACY

Katriona Ltd has updated this privacy policy to align with the new General Data Protection Regulations 2018.

At Katriona Ltd, we are 100% committed to protecting the privacy and security of our in store customers, online customers and site visitors. If you have any questions about how we Protect Your Privacy, drop us a line at shop@katriona.com

For our services, the data controller — the company that’s responsible for your privacy— is Katriona Ltd.

We do use Data Processors who help us process your information to make your Katriona experience relevant.

 

THIS PAGE CONTAINS:

• HOW WE USE YOUR INFORMATION

• LAWFUL BASIS FOR USING DATA

• SHARING YOUR INFORMATION

• MARKETING MESSAGES

• SEEING ADVERTS FOR KATRIONA.COM ONLINE

• KEEPING YOUR INFORMATION

• YOUR RIGHTS

• HOW WE PROTECT YOUR PERSONAL DATA

• CHANGES TO HOW WE PROTECT YOUR PRIVACY

• COOKIES

• HOW TO CONTACT US

 

HOW WE USE YOUR INFORMATION

We use your information in a number of different ways – what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

YOUR NAME AND CONTACT DETAILS

How we use your information? Why?
Deliver your online purchases to you We’ve got to do this to uphold our contract with you.
Send you service message by text or email such as order or delivery updates This is to ensure you have as much detail as possible about the delivery of your item and order confirmation.
Sending you information by email about new collections or brands We try to make this as tailored as possible so that it is of interest to you. We will only do this with your consent.
Fraud Prevention and Detection To prevent and detect fraud against either you or Katriona Ltd. This is essential.
Showing you Katriona adverts as you browse the website This is so you can see our latest promotions and offers. You can remove or disable cookies at any time to stop this.
Finding out what you, and other customers, like This is so you can see our latest promotions and offers. You can remove or disable cookies at any time to stop this.
Contacting you about a repair or replacement item We need this information to update you on your repaired or replacement items.
Unique Customer Orders If you have placed a customer order with us in store we will need your contact details to keep you updated about its location.
Warranty and Insurance We need your contact information on the system in order to keep a record/proof of purchase for your benefit for warranty or insurance claims.
When you sign up to our Loyalty Scheme We need your contact details to send you your special offers and promotions.
When you fill in any forms For example, if an accident happens in store, a partner company may collect your personal data.

CCTV

How we use your information? Why?
Security and Protection When you visit our stores, they have CCTV systems operated for the security of our customers. These systems may record your image during your visit.

YOUR DATE OF BIRTH INFORMATION

How we use your information? Why?
Fraud Prevention and Detection To prevent and detect fraud against either you or Katriona Ltd. This is essential.
Sending you a gift on your birthday We like to send you a treat on your birthday, and to do this we need your date of birth!

YOUR PAYMENT INFORMATION

This means your card’s security / CVV code

How we use your information? Why?
Take payment and issue refunds We’ve got to do this to uphold our contract with you.
Fraud Prevention and Detection To prevent and detect fraud against either you or Katriona Ltd. This is essential.

YOUR CONTACT HISTORY WITH US

Conversations we’ve had via social media or email

How we use your information? Why?
Provide Customer Service & Support We’ve got to do this to uphold our contract with you.
Fraud Prevention and Detection To prevent and detect fraud against either you or Katriona Ltd. This is essential.

PURCHASE HISTORY AND SAVED ITEMS

What you’ve bought and what you’ve sorted in your basket for another time

How we use your information? Why?
Sell you things We’ve got to do this to uphold our contract with you, you must be able to add things to your basket in order to purchase!
Provide customer services and support, as well as process returns We’ve got to do this to uphold our contract with you.
Finding out what you, and other customers, like. To ensure we are selling stuff that you want to buy, and to stay one step ahead of our competition.

INFORMATION ABOUT YOUR PHONE AND LAPTOP AND HOW YOU USE OUR WEBSITE

Information you give us when you browse our site, includes your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.

How we use your information? Why?
Improve our website To give you the best possible shopping experience
Provide customer services and support, as well as process returns We’ve got to do this to uphold our contract with you.
Finding out what you, and other customers, like. To ensure we are selling stuff that you want to buy, and to stay one step ahead of our competition.

YOUR RESPONSES TO SURVEYS, COMPETITIONS AND PROMOTIONS

How we use your information? Why?
Run the survey, competition or promotion We’ve got to do this to uphold our contract with you.

You don’t have to give us any of the above personal information, but if you don’t, it is unlikely that you will be able to purchase from us online or in-store, and you may not receive our complete end-to-end customer service experience.

LAWFUL BASIS FOR USING DATA

What is our lawful basis for using you personal information?

Lawful Basis What that means
Contact We need your personal information to uphold our sales contract with you both in store and online.
Consent We will always ensure that you consent to giving us your information for marketing purposes, before marketing to you.
Legal Compliance If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting the partnership to law enforcement.

MARKETING MESSAGES

If you are an existing Katriona Ltd customer, for whom we have an email address, you will continue to receive Katriona Ltd promotional emails, and will be given the opportunity to manage your marketing preferences and will continue to have the option to opt out of direct marketing at any time.

If you have agreed to Katriona Ltd sending you emails or text messages, we’ll keep you up to date with our latest offers and promotion and to ensure you see the latest collection first!

How can I manage my marketing preferences?

You can do this by:

• Clicking ‘preferences’ on any marketing email you receive from Katriona Ltd.

How can I stop marketing emails and text messages from Katriona Ltd?

You can do this by:

• Clicking ‘unsubscribe’ on any email we have sent you.

• By emailing our Team at shop@katriona.com

Please ensure you leave 2-3 working days for our data protection team to process your request, and you may still get marketing messages from us while we are in the process of actioning your request.

While stopping marketing messages will ensure you don’t get any promotional emails from Katriona Ltd, it will not mean that we stop service communication with you about your purchases, such as order updates or delivery information.

SEEING ADVERTS FOR KATRIONA.COM ONLINE

Katriona Ltd engage in online advertising, to keep you aware of what were doing and to help you see new products which we think you may be interested in based on your purchase history.

In order to make sure you are seeing relevant advertisements Katriona Ltd use a number or advertising technologies; web beacons, pixels, ad tags, cookies and mobile identifiers, as well as social media advertisements such as Facebook’s custom Audience service.

SHARING YOUR INFORMATION

We do not, and will not, share or sell you personal information with any third party companies for their marketing purposes. We do however share information with trusted third party professional service providers who help us deliver the very best best possible customer service and shopping experience.

This includes:

• Companies that help us get your parcel delivered to you, such as delivery service companies.

• Professional service providers such as marketing agencies, website hosts, website developers, people who help us run our online business.

• Payment reference agencies, lawful enforcement and fraud prevention agencies, so we can ensure no fraudulent orders are being processed through our website.

• Companies which are approved by you such as payment service providers; PayPal and SagePay.

Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:

• We provide only the information they need to perform their specific services.

• They may only use your data for the exact purposes we specify in our contract with them.

• We work closely with them to ensure that your privacy is respected and protected at all times.

• If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

To help personalise your journey through Partnership websites we currently use the following companies, who will process your personal data as part of their contracts with us:

SagePay

PayPal

Google

Facebook

Twitter

Instagram

KEEPING YOUR INFORMATION

We’ll hold on to your information for as long as you have an online or in store account, or as long as it is necessary to provide the very best customer service to you. For example, to ensure we have details about your purchase while it is still in warranty or for repairs issues.

If reasonably necessary or essential to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, ben after you have closed your account or it is no longer needed to provide any services to you.

YOUR RIGHTS

You have the following rights when it comes to your personal information:

• The right to be informed about how your personal information is being used.

• The right to access the personal information we hold about you.

• The right to request the correction of inaccurate personal information we hold about you.

• The right to request that we delete your data, or stop processing it or collecting it in some circumstances.

• The right to stop direct marketing messages, which you can do through emailing shop@katriona.com or unsubscribing on any email we have ever sent you.

• The right to request that we transfer or port elements of your data either to you or another service provider.

• The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Officer.

If you would like to exercise any of your above rights please do not hesitate to get in contact with us.

HOW WE PROTECT YOUR PERSONAL DATA

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites using ‘https’ technology.

Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.

We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

CHANGES TO HOW WE PROTECT YOUR PRIVACY

This page may be updated, to ensure we keep you up to date and informed about how we process your customer data. If we make any significant changes, we will contact you to let you know, to ensure that you can review our changes and make an informed decision about your data.

COOKIES

Cookies are small amounts of information which we may store on your computer, which help us deliver a high quality website. This is standard practice for all websites.

There are 4 types of cookies:

1. Site Functionality Cookies – these cookies allow you to navigate the site and use our features, which as “add to bag”.

2. Site Analytics Cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

3. Customer Preference Cookies – when you are browsing or shopping on Katriona, these cookies will remember your preferences, so we can make your online shopping experience as seamless as possible.

4. Targeting or Advertising Cookies 0 these cookies are used to delivery ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using and browsing our website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site.

FIRST PARTY COOKIES

Name Purpose
symfony Used by our website to identify a specific user session. Expires at the end of the session.

THIRD PARTY COOKIES

Name Purpose
all cookies beginning with _utm Store information used by Google Analytics to track user activity on our website.
datr, lu, s, locale, c_user, xs Facebook cookies allowing sharing of a page via Facebook
pid, k, guest_id, _twitter_sess, original_referer, external_referer, js, pid, k, guest_id, _twitter_sess, original_referer, external_referer, js,

HOW TO CONTACT US

We love to hear from our customers and appreciate all of your feedback to ensure you get the very best experience with us.

If you have anything you would like to discuss with us, please contact our data protection team in one of the two following ways:

Email : shop@katriona.com

Write to us:

Katriona

6-8 Scarva Street
Banbridge
County Down
Northern Ireland


This Privacy Policy was updated on the 13th November 2018.

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